Enterprise Imaging Team Specialist
4 weeks ago
We are seeking a highly skilled Enterprise Imaging Team Specialist to join our team at The University of Kansas Health System. As a key member of our IT department, you will be responsible for providing design, implementation, maintenance, and support services for server-level enterprise applications and medical devices.
Key Responsibilities
- Serve as a Tier-II support resource, engaging other team resources as necessary and as defined by support processes.
- Function as a coordination point for issues related to systems between all IT teams. Act as an escalation point for issues with assigned systems that cannot be resolved in TRC.
- System Support: Maintain usable systems for end-users with the ability to work with vendors or other outside resources as well as internal hospital teams to resolve system issues within service level agreements.
- System Documentation: Maintain documentation on the systems technical configuration, contacts and functionality. Contribute and maintain common troubleshooting tips in the designated knowledge base.
- System Updates: Responsibilities include planning and scheduling system upgrades and updates. This also includes coordination with other HITS teams, vendors, users, interfaces, and other systems that feed or accept information from this system.
- System Security: Protect hospital assets and information by maintaining secure systems. Follow organizational policies and processes surrounding access management, regulatory compliance, systems architecture, disaster recovery, vendor management, and others to support security and integrity of organizational and patient data.
- System Integrity/Retention: Verify application logs and other monitoring tools to resolve issues that could cause data integrity issues. Ensure retention periods for application data follow hospital and regulatory requirements.
- System Backup/Recovery: Verify that systems are completing a normally scheduled and approved backup methodology. Verify that systems/data can be restored in the event of a failure or disaster.
- Data Entry: Maintain knowledge of applications and functional areas entering application data. May have responsibility for entering application data as required.
- System Printing: Knowledge of application methods used to manage print queues and printing workflow.
- Reporting: Ability to use application functionality to create, schedule, distribute, and print reports.
- Interfaces: Model, design, monitor, and support system interfaces in conjunction with dedicated interface staff and other teams.
- Troubleshooting: Basic problem-solving skills and capabilities to resolve application, workstation, and server issues under stressful conditions.
- Systems/Application Knowledge: Subject matter expert for assigned systems including design, interfaces, end-user work-flow, and end-to-end system knowledge.
- Vendor Management: Communicate effectively with system vendors to maintain working relationships and proper systems support.
- Technical Foundation: Understand technical concepts including, but not limited to, databases, networking, hardware, software, interfaces, medical devices, desktop support, operating systems, and others as necessary.
- Systems Analysis and Design: Ability to perform analysis for new system requests. Utilize technical knowledge to ask relevant questions during systems analysis.
- Bachelor's Degree in Computer and Information Science or 2:1 equivalent experience.
- 3 or more years of experience in a related Information Systems field.
- Master's Degree in Computer and Information Science.
- 1 or more years of experience in a healthcare setting.
- Technical certifications related to ITIL, Windows Administration, Linux Administration, or other IT or system-related field of study.
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