Financial Counselor

6 days ago

Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled Financial Counselor to join our team at the Commonwealth of Virginia. As a key member of our revenue cycle team, you will play a critical role in providing financial support to patients, ensuring seamless billing and payment processes, and maintaining accurate financial records.

Key Responsibilities
  • Assess and approve/deny Financial Assistance Applications in Epic/Onbase
  • Perform insurance reviews for eligibility for hospital and professional services
  • Provide estimates, out of pocket requirements, copayment and co insurance, payment plans, D/I review
  • Support drug co pay application completion and set up drug coverage in EPIC
  • Review patient bills and provide resolution or provide connection to a resource able to address the issue
  • Take pre payments as well as payments towards payment plans, sets up payment plans
  • Review daily EPIC reports and work queues to provide financial follow up
  • Updates EPIC and reviews flags, guarantor, registration, insurances and appropriate billing indicators
  • Adheres to contractual guidelines and accepted payer guidelines
  • Makes every effort to minimize loss of reimbursement, denials or delays. Analyzes denials when needed to determine root cause.
Requirements
  • High School or equivalent required. Bachelor's Degree preferred.
  • 4 years relevant experience in customer service and extensive use of desktop computers and applications.
  • Bi-Lingual PREFERRED
Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. Patient facing and seated most of the day.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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