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Customer Service Representative II
2 months ago
We are seeking a highly motivated and detail-oriented Customer Service Representative II to join our BioLegend team. As a key member of our Customer Care team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order processing, and contributing to a dynamic and fast-paced environment.
Key Responsibilities- Process customer orders in a timely and accurate manner, utilizing our Enterprise Resource Planning (ERP) system.
- Initiate customer contact via phone and email to verify order information and provide exceptional service.
- Provide accurate and timely information to customers regarding order status, delivery, and availability.
- Identify and resolve customer issues in a professional and empathetic manner.
- Collaborate with the team to implement process improvements and contribute to a culture of innovation and excellence.
- 2-3 years of experience in customer service, preferably in a high-volume order processing environment.
- Strong computer skills, including proficiency in MS Office and ERP systems.
- Excellent communication and problem-solving skills, with a focus on providing exceptional customer service.
- Ability to work in a dynamic and fast-paced environment, with a focus on meeting productivity and quality expectations.
We provide a competitive salary range of $23-24/hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, life and disability insurance, paid time-off, and a 401k with company match.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
