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Entertainment Center Operations Manager

2 months ago

Stafford, Virginia, United States Monster Mini Golf Full time
Benefits:
  • Competitive salary
  • Free food & snacks
  • Training & development
Location: STAFFORD, VA

Salary: $50,000/year plus performance-based bonus

About Us:

Welcome to Monster Mini Golf, where fun meets adventure We are a family-friendly entertainment center specializing in mini golf, arcade games, laser mazes, and bowling. Our mission is to create unforgettable experiences for kids and families through our vibrant and engaging attractions. We are seeking a dynamic and enthusiastic Operations Manager to lead our team and ensure every guest has a memorable time.

Position Overview:

As the Operations Manager, you will be the driving force behind the daily activities of Monster Mini Golf. You will oversee our mini golf course, arcade games, laser maze, and bowling lanes, while also focusing on hosting exceptional kids' birthday parties. Your leadership will be key in ensuring that our operations run smoothly, our staff is motivated, and our guests leave with big smiles.

Key Responsibilities:
  • Leadership & Team Management: Lead, motivate, and manage a diverse team of employees to ensure high levels of service and operational efficiency. Conduct training and performance evaluations.
  • Operational Oversight: Oversee daily operations including mini golf, arcade, laser maze, and bowling activities. Ensure that all equipment is maintained, safe, and functioning properly.
  • Customer Experience: Ensure that every guest, especially those celebrating birthdays, has an exceptional and memorable experience. Handle any guest concerns or issues promptly and professionally.
  • Event Management: Plan, coordinate, and execute kids' birthday parties and other special events. Ensure that all aspects of the events, from setup to execution, meet our high standards.
  • Sales & Marketing: Develop and implement strategies to boost guest attendance and increase revenue. Collaborate on promotional events and marketing initiatives.
  • Financial Management: Monitor and manage the budget, including expenses, payroll, and inventory. Prepare and analyze financial reports to drive profitability.
  • Compliance & Safety: Ensure compliance with all safety regulations and company policies. Maintain a clean, safe, and welcoming environment for both staff and guests.
Qualifications:
  • Experience: Minimum of 3-5 years of management experience in a similar environment, preferably in family entertainment or leisure activities.
  • Skills: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proven problem-solving and decision-making skills.
  • Customer Focus: Passionate about delivering exceptional customer service and creating memorable experiences for guests.
  • Financial Acumen: Experience managing budgets and financial reporting.
  • Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays, as required.
Benefits:
  • Competitive salary with performance-based bonus.
  • Health insurance options.
  • Paid time off.
  • Employee discounts on activities and merchandise.
  • Opportunities for professional growth and development.
How to Apply:

If you're ready to lead a fun and exciting team while making a positive impact on our guests' experiences, we want to hear from you Please submit your resume and a cover letter detailing your relevant experience and passion for the role to .COM

Monster Mini Golf is an exciting indoor monster-themed glow-in-the-dark 18-hole miniature golf course that offers a host of fun activities at every turn. This is not your average mini golf course Whether you're visiting for the first time or the hundredth, you feel the excitement and adventure of playing mini golf among a scary but cool monster décor with custom and animated props at every turn. All locations are unique and custom designed.

Monster Mini Golf is fun for all ages Our courses are challenging enough for adults to navigate, yet very playable for children. Throughout your stay, you will be entertained by our own in-house crazy DJ.

In addition to mini golf, each Monster Mini Golf has its own state-of-the-art arcade game area, private event rooms, and some locations even have unusual gift shops.