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Customer Experience Specialist

2 months ago


Melrose Park, Illinois, United States Interlake Mecalux Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Interlake Mecalux. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Resolve customer inquiries and issues in a timely and professional manner
  • Process customer orders and requests, ensuring accurate and efficient fulfillment
  • Communicate effectively with customers, internal teams, and external partners to resolve issues and meet customer needs
  • Provide product information and support to customers, ensuring they have the knowledge and resources needed to make informed purchasing decisions
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring seamless customer experiences
  • Manage and resolve customer complaints and issues, ensuring customer satisfaction and loyalty
  • Stay up-to-date on product knowledge, industry trends, and company policies to provide expert-level support to customers

Requirements:

  • Professional business acumen with excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong problem-solving and analytical skills, with a focus on customer-centric solutions
  • Excellent phone and email etiquette, with a professional and friendly demeanor
  • Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • A comprehensive training program, ensuring you have the skills and knowledge needed to succeed in your role
  • A collaborative and customer-focused team, working together to deliver exceptional results