Front Desk Representative

7 days ago

Millington, Tennessee, United States Hampton Inn Memphis Walnut Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hampton Inn Memphis Walnut. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Responsibilities
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other local amenities.
  • Follow all cash handling and credit policies, and be aware of all rates, packages, and special promotions.
  • Be familiar with all in-house groups, closed-out, and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology and emergency procedures.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Comprehend and operate all relevant aspects of the Front Desk computer system.
  • Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Assist guests with safe deposit boxes.
Requirements
  • College course work in a related field is helpful.
  • Experience in a hotel or a related field is preferred.
  • High School diploma or equivalent is required.
  • Computer experience is required.
  • Customer Service experience is preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Effectively communicate verbally and written with all levels of employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.

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