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Hospitality Experience Coordinator

3 weeks ago

Conshohocken, Pennsylvania, United States Concord Hospitality Full time

We are seeking a skilled Hospitality Experience Coordinator to join our team at Hotel West & Main, Tapestry by Hilton. As a Front Desk Night Auditor, you will play a critical role in delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Job Requirements

To be successful in this role, you will need to possess excellent communication skills, a strong attention to detail, and the ability to work independently. You will also need to have a passion for delivering outstanding customer service and a commitment to exceeding guest expectations.

Key Responsibilities:

  1. Deliver exceptional guest experiences through timely and efficient service
  2. Process credit card transactions and other payments accurately and efficiently
  3. Handle phone calls, including reservations and transfers, in a professional and courteous manner
  4. Verify and balance hotel room availability to ensure accurate billing
  5. Perform check-in and check-out procedures in accordance with hotel policies and procedures

Benefits:

  • Competitive salary of $45,000 per year
  • Full-time benefits package, including medical, dental, vision, life insurance, and 401K options
  • Tuition assistance and discounted room rates
  • Training and development opportunities
  • Career advancement opportunities