ServiceNow Developer/Engineer

3 weeks ago


Meade, United States VAE, Inc. Full time
Job Title: ServiceNow Developer/Engineer

VAE, Inc. is a leading IT infrastructure solutions company seeking a skilled ServiceNow Developer/Engineer to join our team. As a ServiceNow Developer/Engineer, you will be responsible for designing, implementing, and maintaining ServiceNow's ITSM, ITOM, TSM, and TSOM modules.

Key Responsibilities:
  • Configure and implement ServiceNow's ITSM, ITOM, TSM, and TSOM modules
  • Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles
  • Develop and enhance Dashboards and reporting, including scheduled reports
  • Configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
  • Coordinate and support application and platform upgrades
  • Assist with design, creation, and cataloging of business process flows
  • Collaborate with the ServiceNow development team to propose solutions based on business needs and strategies
  • Design and configure ServiceNow functions to meet operational needs
  • Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
  • Identify trends and patterns in unstructured and semi-structured customer data to create a more positive customer experience and increase overall network performance
Requirements:
  • Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master's degree
  • Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance
  • Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
  • Understanding of ITIL foundation or ITIL certified
  • Experience in architecture, design, development, and delivery of data-driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs)
  • 2+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance
  • Experience with JIRA, Git, and Confluence
  • Experience working with a highly technical team and in a dynamic, fast-paced environment
  • Ability to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed
Preferred Qualifications:
  • Experience with AWS cloud implementations
  • Experience with DevOps/DevSecOps and CI/CD implementation
  • Experience with automation tools such as Ansible
  • 5+ years of experience with software engineering


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