ServiceNow Developer

11 hours ago

Fort Meade, Maryland, United States Federal Staffing Solutions Inc. Full time
Job Overview

We are seeking a highly skilled ServiceNow Developer to join our team at Federal Staffing Solutions Inc. in Fort Meade, MD. As a ServiceNow Developer, you will be responsible for designing, developing, and supporting technology infrastructure, with a focus on ServiceNow's ITSM, OMT, TSM, and TSOM modules.

Key Responsibilities
  • Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles in ServiceNow.
  • Develop and enhance Dashboards and reporting, including scheduled reports.
  • Configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc).
  • Coordinate and support application and platform upgrades.
  • Assist with design, creation, and cataloging of business process flows.
  • Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
  • Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
  • Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
  • Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
  • Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
  • Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
  • Troubleshoot and resolve problems.
  • Orchestrate and automate tasks.
  • Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
  • Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
  • Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
  • Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
  • Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
  • Utilizes available programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to the technical code documentation.
  • Support data migration as needed.
  • Design and implement solutions following established Configuration Management policies and standards.
  • Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
  • Willingness to further grow and enhance skillset from more senior developers throughout each project.
Requirements
  • Requires a US Citizenship.
  • Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+).
  • Must hold an active DoD Secret clearance.
  • Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.
  • Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master's degree. Additional experience may be excepted in lieu of degree.
  • At least 3 years of experience with the design, development, and support of technology infrastructure.
  • At least 2 years of ServiceNow development.
  • Experience with ServiceNow upgrades.
  • The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
  • Ability to multi-task and self-assign work in a fast-paced environment.
  • Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.
  • Candidate shall have the ability to develop and present management-level briefings.
  • Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
  • Open to receiving mentoring from senior developers.
Preferred Qualifications
  • ServiceNow Certified Application Developer.
  • Experience or familiarity with Agile development and testing methodology.
  • Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
  • Experience with JIRA, Git, and Confluence.
  • Understanding of ITIL foundation or ITIL certified.
  • AWS cloud and ServiceNow certifications.
  • Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
  • Experience working with large software systems including hardware integration and test.
  • Experience working with multi-disciplinary technical development teams.
  • Experience using SAFe as the agile development methodology.
  • Experience moving from a legacy application to a new application.
  • Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
  • Experience using Kanban to improve flow on support teams.
  • Experience with DevOps/DevSecOps and CI/CD implementation.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the employee will regularly sit, walk, stand, and climb stairs and steps. May require walking long distances from parking to work stations. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception, and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

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