Community Resource Specialist
22 hours ago
**Job Description:** Community Resource Specialist
VillageCareMAX seeks a dedicated professional to serve as the primary liaison between members and the organization's call center. This role plays a vital part in ensuring seamless access to essential services, resolving issues, and facilitating collaboration among members and the Interdisciplinary Care Team.
Main Responsibilities:- Responding to incoming phone calls from members and providers.
- Guiding members on accessing covered and non-covered services in alignment with their care plans.
- Entering authorization data under the supervision of the Care Management Supervisor.
- Coordinating appointments with healthcare professionals and other service providers.
- Supporting members in selecting participating providers to enhance care quality and outcomes.
- At least 3 years of experience in a related healthcare setting or call center environment.
- High school diploma required; associate's degree preferred.
- Proficiency in Cantonese and Mandarin languages.
$65,000 - $80,000
Employee Benefits:- Generous PTO and holiday pay.
- Comprehensive medical, dental, and vision insurance options.
- HRA/FSA plans.
- Education reimbursement program.
- Retirement savings plan (403b).
- Life and disability insurance.
- Commuter benefits.
- Paid family leave.
- Additional employee discounts.
VillageCare offers a wide range of services aimed at supporting individuals in maintaining their independence and overall well-being.
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