Financial Services Representative

4 days ago


Pensacola, Florida, United States Tential Full time

Tential seeks highly motivated individuals to fill the role of Financial Services Representative in Pensacola, Florida. As a key member of our team, you will be responsible for delivering exceptional service to our members, connecting them with products and services that meet their financial needs.

Job Overview

This is a hybrid work opportunity, offering a balance of remote work and in-office time. You will work in a call center environment, answering inbound calls and assisting members with general account questions. The hourly pay rate is $17.50 per hour with opportunities for overtime.

Responsibilities
  • Answer inbound calls and provide assistance to members with general account questions.
  • Connect members with applications and products to meet their financial needs.
  • Educate current and prospective members about our clients' products and services.
  • Perform account transactions and adjustments as needed for members.
  • Provide information regarding our clients' products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience.
  • Contribute to a positive work environment through a strong sense of professionalism and teamwork.
Requirements

To be successful in this role, you must have a passion for customer service and be comfortable communicating over the phone. Additionally, you should be reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks. We also value great listening communication skills through both phone and email, integrity, empathy, urgency, and the ability to quickly establish trust credibility.



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