Housekeeping Associate
1 month ago
The Room Attendant is a key member of the Housekeeping Management Team, responsible for ensuring the cleanliness and maintenance of guest rooms and public spaces. This role requires attention to detail, strong communication skills, and the ability to work independently and as part of a team.
Key Responsibilities
- Deliver exceptional guest service by ensuring rooms are clean and well-maintained, and addressing any guest complaints or concerns in a timely and professional manner.
- Clean and service assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, and sanitizing bathrooms.
- Monitor laundry supplies and equipment to ensure they are sufficient and in working order, and operate washers and dryers according to hotel standards and manufacturers' guidelines.
- Report any room unable to be serviced to supervisor according to established procedures, and handle all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure compliance with federal, state, and local laws regarding health and safety services.
- Previous housekeeping experience preferred.
- Ability to speak, read, and write fluent English is preferred; other languages beneficial.
- Basic reading, writing, and mathematical abilities are preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting, or pulling items weighing up to 75 pounds.
- Will be required to regularly use commercial cleaning chemicals.
- Will be required to work mornings, evenings, weekends, and holidays.
Sonesta International Hotels offers a comprehensive benefits package to its employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.
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