Customer Service Representative

7 days ago


Memphis Tennessee, United States Sheraton Memphis Downtown Full time
Job Summary

We are seeking a skilled Telephone/PBX Operator to join our team at Sheraton Memphis Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests through efficient and professional handling of all incoming and outgoing calls.

Key Responsibilities
  • Answer and direct phone calls in a timely and courteous manner
  • Operate the PBX system to manage calls and ensure seamless communication
  • Provide accurate and helpful information to guests regarding hotel services and amenities
  • Work collaboratively with other team members to ensure a positive guest experience
  • Maintain a high level of professionalism and attention to detail in all interactions
Requirements
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Previous experience operating a PBX or multi-line phone system preferred
  • Ability to work a flexible schedule, including weekends and holidays
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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