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Food Server

2 months ago


Everett, Massachusetts, United States Massachusetts Gaming Commission Full time
About Encore Boston Harbor

Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.

Job Summary

The Encore Boston Harbor Food Server will be responsible for curating the overall guest experience, taking food/beverage orders, carrying out wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for guests at casual dining outlets.

Key Responsibilities:
  • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
  • Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
  • Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
  • Delivers and maintains a maximum level of property-wide service and satisfaction.
  • Contributes to company-wide communication and best practices.
  • Keeps informed of all new developments within the department.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Prepares mise en place before, during and after service.
  • Assists with the preparation and movement of tables based on business levels.
  • Prepares service stations and service equipment.
  • Polishes glassware, silverware and china.
  • Has the ability to speak at length with guests about the food and beverage selections, aiding their decision-making process.
  • Can execute the Encore Boston Harbor sequence of service in recognition of Forbes standards and expectations.
  • When working in a team format, assumes a leadership role, delegating tasks always with the guest experience in mind.
  • Attends and participates in daily briefings and other meetings as scheduled.
  • Professionally handle enquiries billing and payment of bills in compliance with Encore Boston Harbors established policies and procedures.
  • Strictly adhere to Encore Boston Harbors established policies and procedures with regard to the handling of payments, credit, house funds and shift hand over.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.