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Food Server
2 months ago
Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.
Job SummaryThe Encore Boston Harbor Food Server will be responsible for curating the overall guest experience, taking food/beverage orders, carrying out wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for guests at casual dining outlets.
Key Responsibilities:- Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
- Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
- Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
- Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
- Delivers and maintains a maximum level of property-wide service and satisfaction.
- Contributes to company-wide communication and best practices.
- Keeps informed of all new developments within the department.
- Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Prepares mise en place before, during and after service.
- Assists with the preparation and movement of tables based on business levels.
- Prepares service stations and service equipment.
- Polishes glassware, silverware and china.
- Has the ability to speak at length with guests about the food and beverage selections, aiding their decision-making process.
- Can execute the Encore Boston Harbor sequence of service in recognition of Forbes standards and expectations.
- When working in a team format, assumes a leadership role, delegating tasks always with the guest experience in mind.
- Attends and participates in daily briefings and other meetings as scheduled.
- Professionally handle enquiries billing and payment of bills in compliance with Encore Boston Harbors established policies and procedures.
- Strictly adhere to Encore Boston Harbors established policies and procedures with regard to the handling of payments, credit, house funds and shift hand over.
- Works with safety as a priority, and follows department and company safety standards.
- Maintains relevant knowledge of industry through continuing education and training.
- Performs any other job-related duties as assigned.