Automotive Service Consultant

2 weeks ago


Durant, Oklahoma, United States Stuteville Auto Group Full time
Stuteville Auto Group is seeking a dedicated Automotive Service Consultant

As an Automotive Service Consultant, you will serve as the primary contact for customers regarding all automotive maintenance and repair inquiries. It is essential to actively listen to customer concerns and effectively manage their expectations in collaboration with our skilled technicians. The ideal candidate will possess a solid mechanical understanding and demonstrate exceptional customer service skills in a dynamic environment. A minimum of one year of experience in automotive service consulting is required. This role provides a competitive base salary along with unlimited commission potential.

WE PROVIDE
  • Attractive Compensation Package
  • Paid Time Off and Holiday Benefits
  • Comprehensive Medical, Dental, and Vision Coverage
  • Retirement Savings Plan (401(k))
  • Professional Development Opportunities
  • Stable Work Environment
KEY RESPONSIBILITIES
  • Warmly welcome and assist customers in a professional manner
  • Represent the dealership positively, delivering personalized service to our clientele
  • Accurately address customer inquiries regarding vehicle service
  • Efficiently document customer needs on service orders
  • Manage service orders and the flow of the service area, ensuring timely and courteous service
  • Investigate vehicle service history, perform inspections, and recommend necessary services
  • Educate customers on the importance of vehicle maintenance and care
  • Provide detailed and accurate cost estimates for parts and labor
  • Establish a service timeline and follow up as necessary
  • Maintain effective communication with technicians regarding customer vehicles
  • Track vehicle progress throughout the day, keeping customers updated
  • Upon completion of service, meet with customers to review work performed and process payments
  • Conduct all interactions with integrity, honesty, and a genuine concern for customer satisfaction
REQUIREMENTS
  • Minimum of one year of experience as a service consultant
  • Outstanding customer service abilities
  • Capability to manage multiple tasks in a fast-paced setting
  • Self-driven and enthusiastic team player
  • Strong time management skills
  • Ability to operate both manual and automatic vehicles
  • Valid driver's license with a clean driving record
  • Strong work ethic
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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