Retail Operations Manager

5 days ago


Gainesville, Texas, United States Goodwill Industries of Northeast Texas Full time
Job Summary

The Retail Operations Manager is a vital part of our team, responsible for overseeing store operations and ensuring a positive shopping experience for our customers. This role supports the management team with day-to-day tasks and ensures the store meets its sales goals.

Key Responsibilities
  • Store Operations: Open and close the store following established procedures, oversee daily store operations in the absence of the Store Manager and Assistant Manager, and ensure the store is clean, organized, and well-stocked.
  • Customer Service: Provide excellent customer service and resolve customer issues, assist with inventory management, including restocking and merchandising, and process sales transactions accurately and efficiently.
  • Leadership and Training: Supervise and train new staff members, implement store policies and procedures, and ensure compliance with all safety and security protocols.
  • Performance Metrics: Monitor and achieve sales targets, and contribute to the overall success of the store.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous retail management experience, preferably one to five years.
  • Skills: Strong leadership and organizational skills, excellent communication and interpersonal abilities, ability to work flexible hours, including evenings, weekends, and holidays, and proficiency with point-of-sale systems and basic computer skills.
  • Physical Demands: Ability to lift and move up to 25 pounds.
Benefits
  • Health and Wellness: Health, dental, vision, and company-paid life insurance.
  • Time Off: Paid time off and holidays.
  • Retirement Plan: 401K (eligible after one year of employment).
  • Professional Growth: Opportunities for advancement and a friendly and supportive work environment.
  • Employee Perks: Employee discounts and the satisfaction of contributing to a meaningful cause.

Goodwill Industries of Northeast Texas is an equal opportunity employer, committed to creating an inclusive environment for all employees.



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