Lead Teller-Southfield

2 weeks ago

Southfield, Michigan, United States Vibe Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Lead Teller to join our team at Vibe Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional customer service, processing transactions accurately, and promoting our credit union services.

Key Responsibilities
  • Assist Teller staff in a lead capacity, ensuring seamless service to members and efficient processing of transactions.
  • Process all teller activities, including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation, and account inquiries.
  • Review and analyze incoming checks for potential fraud, proper endorsements, and determining proper check holds.
  • Promote, educate, and cross-sell credit union services to members.
  • Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps.
  • Participate in the sales and service program to meet individual, branch, and corporate expectations and goals.
  • Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location.
  • Must be willing to assist at other branch locations, when needed.
  • Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD).
Requirements
  • Previous Teller experience; minimum of 6 months preferred.
  • High School graduate or equivalent.
  • Strong customer service and sales skills.
  • Ability to multi-task and work well under pressure.
  • Good communication skills, professional appearance, and a positive attitude.
  • Possess good analytical skills.
  • Possess leadership skills.
  • Ability to efficiently operate a windows-based PC and business equipment.
About Vibe Credit Union

Vibe Credit Union is a dynamic and growing financial institution dedicated to elevating community and creating opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities.

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