Technology EAM Business Analyst

2 days ago

Dallas, Texas, United States Dallas Area Rapid Transit Full time
Job Summary

We are seeking a highly skilled Technology EAM Business Analyst to join our team at Dallas Area Rapid Transit (DART). The successful candidate will leverage their analytical skills and Maximo EAM expertise to elevate user satisfaction and optimize DART's Maximo EAM system.

Key Responsibilities
  • Analyze, design, and implement solutions to enhance business processes and boost efficiency within the Maximo EAM system.
  • Liaise with design, development teams, and business stakeholders to define objectives and requirements.
  • Design, test, and document solutions for Maximo EAM problems or enhancements to meet user requirements.
  • Document all procedures, configurations, changes, and updates within the Maximo EAM Team to maintain a comprehensive knowledge base.
  • Respond promptly to user inquiries, complaints, and requests for assistance, providing exceptional customer service and support.
  • Collaborate with technical staff to identify optimal solutions for resolving issues, working towards common goals.
  • Support project efforts and provide technical support as needed to maintain high technical standards.
  • Provide feedback to management on areas for Maximo EAM improvement, supporting continuous process improvement initiatives.
  • Participate in Maximo EAM user meetings to discuss technical support needs and recommend improvements, promoting a user-centered approach.
  • Develop user manuals and guidelines to ensure consistency and provide users with necessary information for effective system use.
  • Monitor incoming technical support tickets, gather data, and log details meticulously.
  • Participate in special projects or assignments as requested by management, contributing to team success.
  • Develop and deliver training programs based on user support needs, empowering users to utilize the system fully.
  • Actively engage in knowledge sharing and cross-training to ensure team coverage for all essential tasks and responsibilities.
  • Provide 5-star customer service and meet Agency service level agreements (SLA).
Requirements
  • Bachelor's degree from an accredited college or university in Business, Science, or a related field.
  • Two (2) years of relevant experience with Maximo EAM version 7.6 or higher.
  • Maximo EAM Version 7.6/8.0 certification is required.
  • Valid Texas Class A, B, or C driver's license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles, or drive in the course and scope of job.
  • Proficiency of PC software applications to include Microsoft Office or other related software applications for developing and maintaining technical documentation, project timelines, and work-related materials.
  • Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles, and the ability to lift 50 pounds.
  • Exceptional communication and analytical skills to develop plans, articulate objectives, and implement client-focused solutions.
  • Customer service and client relation skills to provide exceptional services, identify client needs, and suggest performance-enhancing solutions.
  • Willingness to work collaboratively, support colleagues, and promote a cohesive work environment.
  • Self-motivated with the ability to work independently with minimal supervision.
  • Must maintain all certification(s) required for this position.
  • Must be able to work variable hours, to include emergency response to outages.
  • Must be able to perform work from remote locations as needed.
  • Must be able to work in an on-call rotation.
  • Demonstrated ability to communicate effectively and build interpersonal relationships, fostering a harmonious and team-oriented work environment.
  • Ability to manage deadlines and prioritize tasks with attention to detail to ensure timely execution of duties.
  • Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Excellent interpersonal skills for interacting with customers and clients and effectively communicating at all organizational levels, both inside and outside of DART. Ability to effectively communicate both orally and in writing with the public, coworkers, management, and DART Board.
  • Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
  • Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
  • Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
  • Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
  • Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.
Working Conditions

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

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