Rotech Healthcare Customer Service Representative

2 weeks ago


Hampden, Maine, United States Rotech Healthcare Full time

About the Job:

We are seeking a dedicated Customer Service Representative to join our team in providing top-notch support to patients and clients.

The successful candidate will be responsible for performing all tasks and communication related to patient information concerning the service of durable medical equipment and respiratory products and supplies.

Key Responsibilities:

  • Clear previous days route and check all paperwork for accuracy and completeness
  • Communicate with patients/clients and referral sources verbally and in writing to ensure timely processing of questions and concerns
  • Complete SOPs/CMNs and document on tracking log
  • Comply with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinate patient information, process paperwork, and complete batch reports for UPS deliveries
  • Maintain referral log
  • Monitor office supplies
  • Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
  • Provide service for all retail/walk-in equipment requests
  • Provide technical assistance to customers
  • Verify Medicare, Medicaid, and private insurance coverage information
  • Work with outside agencies to resolve customer issues

Qualifications:

  • High school diploma or GED equivalent required
  • Valid drivers license in state of residence with a clean driving record (when applicable)

Benefits:

  • 401k plan
  • Medical, dental, and vision insurance
  • Life insurance and disability benefits
  • Generous paid time off and holidays
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage reimbursement (when applicable)
  • Telephone reimbursement (when applicable)


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