Customer Service Representative
2 days ago
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A career as a Customer Service Representative at Availa Bank offers you the opportunity to make a real difference in people's lives. As a key member of our team, you will play a vital role in providing exceptional customer service and building lasting relationships with our clients. With a focus on delivering outstanding results, we are seeking highly motivated individuals who share our passion for excellence and commitment to customer satisfaction.
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About Availa Bank
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At Availa Bank, we believe that our employees are our greatest asset. We take pride in creating a positive work environment that fosters growth, development, and teamwork. Our employees are empowered to inspire and enable our clients and the communities we serve to achieve financial success. With a rich history of innovation and a commitment to community involvement, we offer a dynamic and rewarding career experience.
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Salary and Benefits
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We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, plus a comprehensive benefits package including medical, dental & vision plans, option for health savings account (HSA), life insurance, 401K and employee stock ownership plan (ESOP), company paid short & long term disability insurance, flexible spending account (FSA) & dependent care, eligibility for tuition assistance and discounts, and an employee assistance program (EAP).
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Job Description
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As a Customer Service Representative, you will be responsible for providing exceptional customer service through quality conversations and efficient and accurate processing of customer transactions. You will build relationships with customers by identifying needs and offering solutions, provide accurate information to customers based on product and service knowledge and understanding of the banking industry, frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations, sell, open, and maintain banking products and services to new and existing customers, cross-sell bank products as part of the regular transaction process, and handle financial transactions efficiently and effectively with all customers. You will also maintain a balanced cash drawer and perform ITM duties in applicable markets.
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Requirements
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To succeed in this role, you will need strong math skills, exceptional oral, written and interpersonal communication skills, ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees, understands computer and other equipment capabilities and limitations, exceptional organizational and time management skills, ability to multi-task in a fast-paced environment, maintain a complete understanding of regulatory and compliance policies and procedures, be able to work flexible hours and shifts, travel to/from and work in multiple locations, and have a valid driver's license and reliable transportation. A high school diploma or equivalent is required, and accounting or banking experience is encouraged.
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Become Part of Our Team
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