Service Excellence Specialist

2 weeks ago


Murfreesboro, Tennessee, United States WestRock Full time
About the Job

As a Customer Service Rep at Westrock, you will play a critical role in ensuring seamless customer interactions and driving business growth through effective order management and relationship-building.

Responsibilities
  • Process customer orders, address inquiries, and resolve any related issues promptly and professionally.
  • Foster strong partnerships with customers and sales teams by communicating key product information, inventory levels, and production schedules.
  • Collaborate with internal stakeholders to identify and implement solutions that enhance the customer experience.
  • Develop expertise in our product offerings to make informed recommendations and exceed customer expectations.
Qualifications

Candidates should possess excellent communication and interpersonal skills, as well as a proactive approach to resolving customer concerns. Previous experience in a similar role or industry is advantageous.

Benefits

Westrock offers an attractive compensation package, including an estimated salary range of $50,000 - $75,000 per year, plus additional benefits such as medical, dental, and vision insurance, 401(k) matching, and generous paid time off.



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