Customer Service Representative Onsite Lead

2 days ago


Park Hills, Missouri, United States Packard Culligan Water Full time
Customer Service Representative Onsite Lead

Career Opportunity at Packard Culligan Water

About the Company

Packard Culligan Water is a family-owned company with values based on accountability, caring about relationships, and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are part of the communities they serve.

About the Role

We are seeking a highly skilled Customer Service Representative Onsite Lead to join our team in Leadington, MO. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and ensuring the highest level of satisfaction with our water treatment products.

Responsibilities:

  • Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
  • Address general water quality concerns and inquiries.
  • Handle payments, invoices, billing inquiries, and assist with collections.
  • Process daily and monthly administrative tasks as assigned.
  • Efficiently schedule deliveries and service appointments.

Requirements:

  • Strong communication skills, both verbal and written.
  • Quick problem-solving abilities for addressing unique customer needs.
  • Meticulous attention to detail to ensure accuracy.
  • Willingness to become a water treatment expert through training.
  • Proficiency in Microsoft Office, data entry, and documentation.
  • Multi-tasking ability with different computer programs.
  • Collaborative team player with a friendly demeanor.

Benefits:

  • $16-$17 USD per hour.
  • Enjoy $0 deductible medical insurance with affordable premiums.
  • Career growth opportunities through training and development.
  • Achieve work-life balance with a consistent Monday-Friday 7:45AM-4:45PM schedule.
  • 7 paid Holidays and a competitive PTO package.


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