Customer Success Manager

2 weeks ago


Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.

Key Responsibilities
  • Develop and maintain strong relationships with key customers to ensure they derive maximum value from our products and services.
  • Identify and mitigate potential risks to customer success, working closely with internal stakeholders to resolve issues promptly.
  • Collaborate with Sales and other internal partners to drive growth and expansion opportunities across our product portfolio.
  • Provide high-level governance and operational oversight, ensuring effective internal working relationships and coordination with geographically distributed virtual matrix teams.
  • Deliver regular business reviews to key customer operational contacts and decision-makers, ensuring progress against documented goals and success criteria.
About the Team

Our A & G Customer Success team is comprised of passionate professionals dedicated to helping higher education institutions and libraries achieve their goals. We are committed to delivering exceptional customer experiences and driving growth through our library software solutions.

Requirements
  • Bachelor's Degree or equivalent work experience.
  • 5 years of Customer Success, Account Management, or similar experience managing customer relationships.
  • Technical experience with library software solutions from Ex Libris, such as Alma, PrimoVE, or Leganto.
  • Ability to effectively interact at all levels of an organization and secure delivery of commitments.
  • Experience using a Customer Success software platform, such as Gainsight.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.



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