Enterprise Payments Process Manager, Senior Associate

1 week ago

Bloomington, Illinois, United States Capital One Full time

**About the Role**

The Enterprise Payments organization is at the core of how we facilitate financial transactions at Capital One. We are a dynamic team that manages our critical payment processing systems (ACH, Check, Debit, RTP, and Wires) as well as providing oversight for our end-to-end payments strategy, operations, and risk management for all payment types across the Enterprise.

**Key Responsibilities**

  • Develop and drive a certification schedule and manage all activities in an Agile fashion while keeping stakeholders updated.
  • Ensure all processes meet process management standards, including those for critical business processes, as well as partnering with Risk and Operations to update/create controls to address risks.
  • Leverage Business Process Management (BPM) tools like Process Maps, RACIs, FMEAs, SIPOCs to define the current state of a process, ensure the process fulfills on key requirements, and mitigate risks as teams drive to deliver desired customer outcomes while using these same tools to define a brand new or proposed process.
  • Leverage data from root causes of risk issues and events to drive process improvements mitigating these risks.
  • Apply management skills such as communications and change leadership to ensure changes to L2 processes are incorporated into process documentation product launches, technology changes, and continuous improvement.

**Requirements**

  • High School Diploma, GED or equivalent certification.
  • At least 3 years of experience in Process Management.
  • At least 1 year of experience in Process Engineering.
  • BPM certification.

**Preferred Qualifications**

  • Bachelor's degree or military experience.
  • At least 4 years of experience in Process Management or Project Management.
  • At least 1 year of experience in Risk Management.
  • At least 1 year of experience in Payments.
  • AAP, APRP, or CTP certification.
  • Lean, Agile, or Six Sigma certification.
  • CRCM, CAMS, CIPP, or ABA Risk Management certification.

**Capital One is an Equal Opportunity Employer**

Capital One is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

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