Enterprise Payments Process Manager

1 month ago


Bloomington, Illinois, United States Capital One Full time
Job Title: Enterprise Payments Process Manager, Principle Associate

The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, RTP, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations and risk management for all payment types across the Enterprise.

Key Responsibilities:
  • Develop and drive a certification schedule and manage all activities in an Agile fashion while keeping stakeholders updated.
  • Ensure all processes meet process management standards, including those for critical business processes, as well as partnering with Risk and Operations to update/create controls to address risks.
  • Leverage Business Process Management (BPM) tools like Process Maps, RACIs, FMEAs, SIPOCs to define the current state of a process, ensure the process fulfills on key requirements, and mitigate risks as teams drive to deliver desired customer outcomes while using these same tools to define a brand new or proposed process.
  • Leverage data from root causes of risk issues and events to drive process improvements mitigating these risks.
  • Apply management skills such as communications and change leadership to ensure changes to L2 processes are incorporated into process documentation product launches, technology changes, and continuous improvement.
Requirements:
  • High School Diploma, GED or equivalent certification.
  • At least 3 years of experience in Process Management.
  • At least 1 year of experience in Process Engineering.
  • BPM certification.
Preferred Qualifications:
  • Bachelor's degree or military experience.
  • At least 4 years of experience in Process Management or Project Management.
  • At least 1 year of experience in Risk Management.
  • At least 1 year of experience in Payments.
  • AAP, APRP, or CTP certification.
  • Lean, Agile, or Six Sigma certification.
  • CRCM, CAMS, CIPP, or ABA Risk Management certification.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.



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