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Valet Attendant

2 months ago

Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time
Job Title: Valet/Bell Attendant

Join The Colony Palm Beach, a historic luxury boutique hotel, as a Valet/Bell Attendant and be part of a team that provides exceptional service to our guests. As a Valet/Bell Attendant, you will be responsible for greeting and assisting guests, ensuring the safe and efficient parking of guest vehicles, and delivering service that exceeds our guests' expectations.

Key Responsibilities:
  • Ensure the Bell/Valet Desk is attended at all times.
  • Meet and exceed guests' expectations by anticipating their needs.
  • Ensure all guest valet and bell service experiences are memorable and in accordance with the hotel's standards of quality.
  • Open doors and assist guests/visitors entering and leaving the property, welcome and greet all guests and visitors.
  • Assist guests/visitors in and out of vehicles, including assisting with opening/closing vehicle doors and loading/unloading luggage.
  • Monitor and direct personal and vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
  • Effectively tag vehicle keys; drive, park, and retrieve guests' cars without causing damage to the vehicle.
  • Maintain security of vehicles, belongings kept inside the vehicle, and vehicle keys.
  • Communicate parking procedures to guests/visitors.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and businesses.
Requirements:
  • Valid driver's license.
  • Good driving record.
  • Ability to drive standard and manual transmission.
  • High school diploma or equivalent.
  • 6 months experience as a Bell/Valet Attendant in a hotel/resort.
  • Thorough knowledge of hotel services and amenities.
  • Ability to pleasantly communicate with proper grammar in English with guests and visitors, management, and co-workers to their understanding.
  • Excellent guest service skills and passion for hospitality.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to perform basic mathematical computations.
  • Ability to provide legible communication and directions.
  • Availability to work holidays, weekends, and periods of high demand.
  • Previous guest relations training.
Physical Requirements:
  • Prolonged periods of standing and walking and frequent pulling, pushing, and bending.
  • Exposure to indoor and outdoor environment factors (e.g., heat, cold, wind, rain).
  • Continuous movement throughout the hotel.
  • Ability to sprint short distances.
  • Able to grasp, lift, and/or carry, push, pull, or otherwise, move goods weighing a maximum of 50 lbs. on a continuous schedule.