Overnight Valet Parking Attendant

1 month ago

Sunny Isles Beach, Florida, United States Reimagined Parking Full time
Job SummaryThe Overnight Valet Attendant plays a vital role in ensuring the safe and efficient parking of guest vehicles while delivering exceptional customer service. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Coordinate the valet process, including retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
  • Foster customer satisfaction by building rapport, addressing inquiries, and providing directions when necessary.
  • Act as a courteous company ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
  • Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device.
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle.
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary.
  • Immediately report any incidents or claims to Operations Manager or Shift Lead.
  • Request and collect relevant fees for use of service.
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
  • Communicate professionally at all times with guests, client, and teammates.

Requirements
  • At least 18 years of age.
  • Valid driver's license.
  • Ability to operate manual transmission vehicles (stick shift).
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Acceptable driving record and motor vehicle report (MVR).
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift.
  • Previous valet experience preferred.

Benefits
  • (Full-Time Employee Only)
    • Medical
    • Dental
    • Vision
    • Life and Disability
    • 401K Plan with Generous Employer Match and Immediate Vesting
    • Generous Paid Time Off (PTO)

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