National Service Engineer 2

1 week ago


Elizabeth, New Jersey, United States Mizuho Financial Full time
About the Role

Mizuho OSI is seeking a highly skilled National Service Engineer to join our team in San Francisco, CA. As a senior-level field service engineer, you will be responsible for delivering exceptional service to our customers and ensuring the field service group is capable and efficient in repairing all of Mizuho OSI's product lines.

Key Responsibilities
  • Provide leadership, guidance, and mentorship to the Field Service Engineers through co-traveling, audits, and supporting documentation.
  • Perform classroom training at the corporate office headquarters for new hire FSEs, International Distributors, and BioMeds as needed.
  • Provide onsite support for new products during early launch phases.
  • Develop and manage the knowledge management system for the Mizuho OSI Service Dept.
  • Play a key role in new product development by providing serviceability feedback and support on future products.
  • Improve External Service productivity through current technology enablement, training, process improvement, and the identification of best practices.
Requirements
  • Minimum of 10 years of Field Service Experience.
  • Ability to read blueprints, schematics, manuals, and other specifications.
  • Proficiency in using PowerPoint, Excel, MS Word, SalesForce, SAP CRM and ECC or equivalent top-tier ERP/CRM systems.
  • Good verbal and written communication and customer service skills.
  • Ability to travel 65% of the year both domestically and internationally.
About Mizuho OSI

Mizuho OSI is a privately held company with a tradition of market leadership and best-in-class innovation. We are a fast-paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment. Our emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way make us a great place to work.

Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, 401k with matching, educational assistance and more. We are an Equal Opportunity Employer and make business decisions based on job-related criteria only.


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