Patient Care Advocate

3 weeks ago


Lakeland, Florida, United States J. Knipper and Company, Inc. Full time
Job Summary

We are seeking a highly skilled Patient Support Representative to join our team at J. Knipper and Company, Inc.

Key Responsibilities:
  • Answer Inbound Calls: Respond to patient inquiries in a prompt, courteous, and professional manner, ensuring compliance with state and federal regulations.
  • Provide First Call Resolution: Resolve patient issues efficiently, where possible, to minimize the need for follow-up calls.
  • Triage and Escalate Calls: Demonstrate the ability to triage or escalate calls when first call resolution is not possible, ensuring that patient concerns are addressed in a timely manner.
Requirements:
  • High School Diploma: A high school diploma or equivalent is required for this role.
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with patients and colleagues.
  • Regulatory Compliance: Demonstrate knowledge of state and federal regulations governing patient communication and data privacy.


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