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Supervisor on Duty

4 weeks ago

Littleton, Colorado, United States South Suburban Parks and Recreation Full time

Job Summary:

The Supervisor on Duty serves as a supervisor in the absence of other facility leadership while performing customer service tasks, cash handling and/or collection included.

This position effectively handles a variety of customer situations and is responsible for fostering superior customer service and communicating issues to the appropriate supervisor.

The Supervisor on Duty position may require shifts ranging from morning to evening hours, weekends and holidays. Scheduled hours at Family Sports Center are primary nights and weekends.

Key Responsibilities:

  • Administer and enforce facility rules and policies
  • Provide leadership during emergency situations
  • Handle customer situations and foster superior customer service
  • Communicate issues to the appropriate supervisor

Requirements:

  • Previous supervisory experience is highly desirable
  • Knowledge of modern office procedures, methods and general office equipment
  • Knowledge of recreational programming and facility operations
  • Customer service principles
  • Registration, point of sale and facility scheduling software programs
  • Proficient with applicable computer software applications
  • Basic math skills and ability to handle money and operate a point-of-sale system
  • Ability to perform multiple functions at once and handle the public in a friendly and professional manner
  • Ability to communicate effectively verbally and establish and maintain working relationships with employees and the public

Minimum Qualifications:

  • Must be at least eighteen (18) years of age or older with a High School diploma or its equivalent
  • Minimum one (1) year of experience in recreation, customer service, or other closely related field
  • Previous customer service and computer experience is required
  • Current certifications in CPR/AED & First Aid or the ability to obtain such certifications within sixty (60) days of employment

Benefits:

  • FREE use of District fitness centers and swimming pools
  • Discounts on recreation classes and golf (applicable to employees working 14+ hours/week)
  • Paid sick leave
  • Opportunities for training and promotion from within
  • Flexible schedules

About Us:

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties.

We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, and a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center.

In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.