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Patient Financial Services Associate
2 months ago
Become an Integral Part of Our Organization as a Patient Financial Services Associate
About Atrium Health: At Atrium Health, we are dedicated to delivering outstanding financial experiences for our patients. As a Patient Financial Services Associate, you will be instrumental in addressing a significant volume of patient inquiries related to both hospital and professional billing.
Core Responsibilities:
- Deliver exceptional financial experiences for patients by managing a substantial number of incoming calls and addressing inquiries with professionalism and cultural sensitivity.
- Communicate effectively with patients, guarantors, and both internal and external stakeholders to resolve billing-related questions and issues.
- Document and respond to patient inquiries concerning hospital and professional services, ensuring a favorable financial interaction.
- Leverage your knowledge of insurance communications, reimbursement guidelines, and healthcare coding practices to facilitate efficient account resolutions.
- Collaborate with various teams and departments to troubleshoot issues and update patient records in the billing system.
- Provide consultative services to achieve effective account resolutions that cater to patient needs while maintaining Atrium Health's financial integrity.
- Meet and uphold the productivity and quality assurance standards established by the Customer Service Department.
Qualifications:
This role primarily involves sitting, with some walking, extensive telephone communication, and interaction with patients and other stakeholders. It requires minimal standing, bending, and reaching. A High School Diploma or GED is required, with a preference for candidates holding a bachelor's degree. A minimum of 2 years of customer service experience is necessary, along with 2 years of progressive experience in hospital or professional billing preferred. Familiarity with Epic's billing applications and knowledge of HIPAA regulations, medical terminology, and billing practices are advantageous. Bilingual proficiency in Spanish and English is a plus.
