General Manager

2 weeks ago


Tacoma, Washington, United States Urban Air Full time
Job Title: General Manager

Urban Air is seeking a highly skilled and experienced General Manager to lead our team and drive business success.

Job Summary

The General Manager will be responsible for overseeing the overall operation of our adventure park, ensuring a safe and enjoyable experience for our guests, and driving revenue growth through effective management and leadership.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate a team of staff to achieve business objectives
    • Develop and implement effective training programs to enhance staff skills and knowledge
    • Monitor and evaluate staff performance, providing feedback and coaching as needed
  • Operations and Maintenance
    • Ensure the park is maintained to the highest standards of safety and cleanliness
    • Oversee the management of facilities, equipment, and supplies
    • Develop and implement processes to improve operational efficiency and reduce costs
  • Customer Experience
    • Develop and implement strategies to enhance the guest experience and increase customer satisfaction
    • Monitor and respond to guest feedback and complaints
    • Collaborate with the marketing team to promote the park and attract new customers
  • Financial Management
    • Develop and manage budgets to ensure financial targets are met
    • Monitor and analyze financial performance, identifying areas for improvement
    • Develop and implement strategies to increase revenue and reduce costs
Requirements
  • 3+ years of experience in facility operations and management
  • Proven track record of leadership and management experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Intermediate computer skills, including Microsoft Office
What We Offer

Urban Air offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.


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