Branch Operations Associate Manager

3 weeks ago

Jackson WY, United States WELLS FARGO BANK Full time
Job Summary

We are seeking a highly skilled Branch Operations Associate Manager to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.

Key Responsibilities
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Manage the schedule and daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
Requirements
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
  • Ability to work a schedule that may include most Saturdays
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from all qualified candidates.

We value diversity, equity and inclusion in the workplace and are committed to creating a workplace that is free from discrimination and harassment. We are an affirmative action employer and welcome applications from individuals with disabilities and protected veterans.

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