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Branch Operations Associate Manager

2 months ago

Jackson, Mississippi, United States WELLS FARGO BANK Full time
Job Title: Branch Operations Associate Manager

Wells Fargo is seeking a highly skilled Branch Operations Associate Manager to join our National Branch Network team. As a key member of our Consumer, Small & Business Banking division, you will be responsible for leading and supervising risk and operations of teller functions to deliver exceptional customer service and colleague experience.

About the Role:

This role involves providing feedback and presenting ideas for improving customer service and colleague experience, as well as performing operational and customer support tasks. You will also be responsible for managing the schedule and daily operations of the teller line, making decisions and resolving issues related to daily operations, and leveraging interpretation of applicable regulations, policy, and procedure requirements.

Key Responsibilities:
  • Lead and supervise risk and operations of teller functions to deliver exceptional customer service and colleague experience
  • Provide feedback and present ideas for improving customer service and colleague experience
  • Perform operational and customer support tasks
  • Manage the schedule and daily operations of the teller line
  • Make decisions and resolve issues related to daily operations
  • Leverage interpretation of applicable regulations, policy, and procedure requirements
Requirements:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
  • 1+ years of leadership experience
Preferred Qualifications:
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
What We Offer:

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We also provide opportunities for growth and development, as well as recognition and rewards for your contributions.