Lead Dispatcher

3 weeks ago


Sterling, Virginia, United States US Sedan Service Full time
Job Title: Lead Dispatcher

Estimated Salary: $65,000 - $90,000 per year

About the Role

The US Sedan Service is seeking an experienced and detail-oriented Lead Dispatcher to join our team. This position plays a critical role in ensuring smooth, timely, and efficient operations.

Daily Dispatch Activities
  • Become thoroughly familiar with daily dispatch workflows and processes.
  • Confirm that all chauffeurs have acknowledged their assigned jobs, ensuring readiness and accountability.
Key Responsibilities
  • Oversee the vehicle cleaning schedule, confirming that all assigned vehicles are maintained to the highest standards.
  • Regularly log in to affiliate portals, company email, and calendar to stay updated on assignments and changes.
  • Monitor the dispatch board at least three hours in advance to anticipate and address potential issues or delays.
  • Closely coordinate with the Assistant Dispatcher and other team members, communicating any requirements or operational adjustments.
  • Handle same-day requests, such as providing chauffeur information and client details as needed.
Qualifications
  • Experience: Previous experience in a dispatcher or logistics coordination role, preferably in the transportation or chauffeur industry.
  • Communication Skills: Excellent verbal and written communication skills, with an ability to work collaboratively with chauffeurs and dispatch team members.
  • Organizational Skills: Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
  • Technical Skills: Proficiency in dispatch software and Microsoft Office; familiarity with affiliate portals is a plus.
  • Problem Solving: Ability to anticipate and resolve issues proactively to maintain client satisfaction and operational efficiency.

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