Lead Dispatcher
3 weeks ago
Estimated Salary: $65,000 - $90,000 per year
About the RoleThe US Sedan Service is seeking an experienced and detail-oriented Lead Dispatcher to join our team. This position plays a critical role in ensuring smooth, timely, and efficient operations.
Daily Dispatch Activities- Become thoroughly familiar with daily dispatch workflows and processes.
- Confirm that all chauffeurs have acknowledged their assigned jobs, ensuring readiness and accountability.
- Oversee the vehicle cleaning schedule, confirming that all assigned vehicles are maintained to the highest standards.
- Regularly log in to affiliate portals, company email, and calendar to stay updated on assignments and changes.
- Monitor the dispatch board at least three hours in advance to anticipate and address potential issues or delays.
- Closely coordinate with the Assistant Dispatcher and other team members, communicating any requirements or operational adjustments.
- Handle same-day requests, such as providing chauffeur information and client details as needed.
- Experience: Previous experience in a dispatcher or logistics coordination role, preferably in the transportation or chauffeur industry.
- Communication Skills: Excellent verbal and written communication skills, with an ability to work collaboratively with chauffeurs and dispatch team members.
- Organizational Skills: Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Technical Skills: Proficiency in dispatch software and Microsoft Office; familiarity with affiliate portals is a plus.
- Problem Solving: Ability to anticipate and resolve issues proactively to maintain client satisfaction and operational efficiency.
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