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Real Estate Operations Manager
2 months ago
Company Overview:
Avison Young is a premier global commercial real estate brokerage and advisory firm dedicated to delivering a full spectrum of transaction, management, financial, and consulting services. Our corporate structure is designed to enhance collaboration across our organization, ensuring we serve our clients effectively.
Our Commitment:
At Avison Young, we prioritize a comprehensive suite of commercial real estate services while nurturing a supportive and inclusive workplace culture. Our collaborative approach fosters personal and professional growth, allowing individuals to thrive. We believe that real estate significantly impacts lives, and we are committed to making spaces and places work better for people. Our mission is to generate real economic, social, and environmental value as a global real estate advisor, driven by our talented team.
Position Overview:
The Real Estate Operations Manager will report directly to the Director of Real Estate Management Services (REMS) and will oversee the comprehensive management and upkeep of designated properties. This role entails managing all financial aspects of the portfolio, ensuring timely collection of income due to the owner, and controlling expenses in alignment with ownership objectives to meet or exceed Net Operating Income (NOI) goals.
Key Responsibilities:
- Foster strong relationships and maintain regular communication with Property Owners to ensure alignment with objectives.
- Oversee the planning, budgeting, and management of operating and capital expenditures, including the preparation of annual budgets, forecasts, monthly reports, and variance analyses.
- Supervise accounts receivable and payable processes, ensuring timely rent collection, accruals, expense payments, common area maintenance estimates, reconciliations, and compliance with lease agreements.
- Ensure compliance with all tenant lease agreements, guaranteeing that both Landlord and Tenant obligations are fulfilled.
- Address tenant requests and coordinate with Property Management and Building Staff Teams to resolve issues, maintaining strong tenant relationships.
- Manage vendor selection and performance, including preparing requests for proposals and service agreements, while monitoring compliance with established standards.
- Oversee scheduling and coordination of maintenance activities with vendors and tenants.
- Conduct regular property inspections and provide recommendations for asset maintenance and enhancement.
- Ensure compliance with property safety standards, conduct Fire and Life Safety training, and maintain emergency response plans and documentation.
Qualifications:
- Bachelor's Degree in business, real estate, or finance is preferred.
- Real Estate License is advantageous; candidates should have five to seven years of relevant experience.
- Strong grasp of financial principles and the ability to analyze complex financial and business decisions.
- Experience with Yardi and Kardin accounting software is preferred.
- Proven ability to effectively resolve tenant, employee, or management complaints.
- Proficient in Microsoft Word, Excel, Outlook, and Adobe, demonstrating strong computer skills.
- Excellent written and verbal communication skills, with the ability to create complex financial and business-related documents.
- Strong organizational skills and attention to detail.
- Demonstrated record of providing exceptional internal and external customer service.
Workplace Type:
On-Site
Equal Opportunity Commitment:
Avison Young is an equal opportunity employer, dedicated to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We strive to create a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees.
Benefits:
We offer a comprehensive benefits package for full-time W2 employees, including:
- Traditional and Roth 401k with generous employer match and immediate vesting.
- 12 weeks of Paid Parental Leave after one year of tenure.
- Medical, Dental, and Vision Insurance.
- Company-paid Life and AD&D Insurance.
- Company-paid Short & Long-Term Disability.
- Voluntary Critical Illness and Accident Coverage.
- Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits.
- Wellness program.
- Employee Assistance Program (EAP).
Work-Life Balance:
We value work-life balance and offer:
- Competitive paid vacation days.
- 2 personal/wellness days.
- Paid holidays plus 2 floating holidays.
- Annual volunteer day for Day of Giving.
