Aviation Customer Service Representative

2 weeks ago


Des Moines, Iowa, United States Signature Flight Support Full time
Job Summary

We are seeking a highly motivated and detail-oriented Aviation Customer Service Representative to join our team at Signature Flight Support. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring the safe and efficient operation of our flight line, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Provide exceptional customer service to clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Ensure the safe and efficient operation of the flight line, including the handling of ground support equipment and the provision of fueling services.
  • Maintain a high level of professionalism in all interactions, including communication with clients, colleagues, and other stakeholders.
  • Collaborate with other team members to ensure the smooth operation of the flight line and the provision of excellent customer service.
  • Perform other duties as required to support the safe and efficient operation of the flight line.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 18 years of age.
  • Valid state driver's license required.
  • Ability to pass background checks, drug tests, and receive and maintain issuance of an airport security badge.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Ability to lift, carry, and move equipment and supplies as needed.
Preferred Qualifications
  • Previous experience in customer service or a related field.
  • Knowledge of aviation operations and procedures.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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