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Customer Service Representative Sr.

2 months ago

Uvalde Texas, United States Enterprise Holdings Full time

Job Summary:

Enterprise Holdings is seeking a highly motivated and customer-focused Customer Assistance Representative Sr. to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, supporting branch and rental needs, and contributing to the success of our business.

Key Responsibilities:

  • Provide a high level of customer service by assisting internal and external customers, primarily face-to-face, with their branch and rental needs.
  • Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup in a large home city branch or airport location.
  • Take incoming calls, manage outgoing calls, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Meet and greet customers in a friendly and timely manner, provide directions, and general assistance.
  • Assist in assessing the condition of rentals upon return, process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up and dropping off customers, and assist as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
  • Perform miscellaneous and backup duties as assigned.

Requirements:

  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.