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Customer Service Representative

2 months ago

Uvalde, Texas, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Assistance Representative Sr to join our team. As a key member of our branch operations, you will provide exceptional customer service, support internal and external customers, and contribute to the success of our business.

Key Responsibilities
  • Provide high-level customer service through face-to-face interactions, phone calls, and email correspondence.
  • Assist customers with their rental needs, including answering questions, resolving issues, and providing information.
  • Manage incoming and outgoing calls, including callback management and A/Rs.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while interacting with customers, promoting our services and products.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or operating washing equipment when needed.
  • Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
Requirements
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Minimum of 1 year of customer service or sales experience in retail, guest services, or hospitality.
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position.