Healthcare Solutions Manager
7 days ago
As a seasoned account management professional, we are seeking a Customer Success Director to join our Health sales team at Gradient AI. This role will focus on building strong relationships and delivering exceptional customer service to ensure 100% client retention.
Key Responsibilities- Partner with Sales & Client Executives to build long-term relationships and drive business growth within designated client accounts.
- Promote adoption, utilization, and expansion of the Gradient AI platform, ensuring client value and achieving revenue goals.
- Support change management efforts by identifying pain points and delivering solutions to drive product adoption.
- Contribute to quarterly business reviews, identifying up-sell opportunities and providing industry insights on new challenges and solutions.
- Collaborate with the sales team on contract renewals, ensuring timely delivery of high-quality solutions.
- Define and track KPIs related to client satisfaction, usage, and retention, developing strategies to improve outcomes.
- 10+ years of account management experience within Health insurance Underwriting.
- Demonstrated success with managing and developing customer relationships.
- Advanced experience utilizing Excel for data analysis and reporting; skilled in conducting technical demos to showcase product features and functionality.
- Prior experience working with C-level executives, management level, and underwriting adjusters.
- Dynamic communication skills, both oral and written.
- Ability to work in a self-driven manner within a fast-paced, collaborative environment.
- A fun, fast-paced team-oriented startup culture.
- Generous stock options - we all get to own a piece of what we are building.
- Unlimited vacation days.
- Flexible schedule that supports working from home.
- Full benefits package including medical, dental, vision, 401k, and more.
$120,000 - $180,000 per year, depending on experience.
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