Healthcare Solutions Manager

7 days ago


Boston, Massachusetts, United States Gradient AI Full time
About the Opportunity

As a seasoned account management professional, we are seeking a Customer Success Director to join our Health sales team at Gradient AI. This role will focus on building strong relationships and delivering exceptional customer service to ensure 100% client retention.

Key Responsibilities
  • Partner with Sales & Client Executives to build long-term relationships and drive business growth within designated client accounts.
  • Promote adoption, utilization, and expansion of the Gradient AI platform, ensuring client value and achieving revenue goals.
  • Support change management efforts by identifying pain points and delivering solutions to drive product adoption.
  • Contribute to quarterly business reviews, identifying up-sell opportunities and providing industry insights on new challenges and solutions.
  • Collaborate with the sales team on contract renewals, ensuring timely delivery of high-quality solutions.
  • Define and track KPIs related to client satisfaction, usage, and retention, developing strategies to improve outcomes.
Requirements
  • 10+ years of account management experience within Health insurance Underwriting.
  • Demonstrated success with managing and developing customer relationships.
  • Advanced experience utilizing Excel for data analysis and reporting; skilled in conducting technical demos to showcase product features and functionality.
  • Prior experience working with C-level executives, management level, and underwriting adjusters.
  • Dynamic communication skills, both oral and written.
  • Ability to work in a self-driven manner within a fast-paced, collaborative environment.
What We Offer
  • A fun, fast-paced team-oriented startup culture.
  • Generous stock options - we all get to own a piece of what we are building.
  • Unlimited vacation days.
  • Flexible schedule that supports working from home.
  • Full benefits package including medical, dental, vision, 401k, and more.
Salary Range

$120,000 - $180,000 per year, depending on experience.



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