Customer Service Expert

4 days ago


Birmingham, Alabama, United States Sherwin-Williams Full time
About the Role

This Customer Service Expert position is a vital part of our retail store's success. The role involves working closely with wholesale and retail customers to understand their needs, providing solutions and recommendations for Sherwin-Williams products, and ensuring maximum customer satisfaction. This individual must be able to promptly resolve any customer concerns while maintaining high-quality visual standards and product knowledge.

Key Responsibilities
  • Provide exceptional sales service to ensure high levels of customer satisfaction
  • Determine customer needs and present appropriate products and services
  • Built productive relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently follow policies and procedures
  • Maintain precise work order files and formulas
  • Pull products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
Qualifications
  • Must be at least 18 years old
  • Legally authorized to work in the country without sponsorship
  • Able to lift up to 50 lbs frequently and 70 lbs occasionally
  • Will to work all scheduled hours including evenings and weekends
Preferred Qualifications
  • Valid driver's license
  • High school diploma or GED
  • Previous experience in delivery, retail, or customer service roles
  • Selling paint and related products experience
  • Operating tinting and mixing equipment experience
About Us

Sherwin-Williams values its employees and provides opportunities for growth and development. We believe that everyone deserves a chance to succeed, regardless of background or disability. Our company culture emphasizes diversity, inclusivity, and teamwork. If you are passionate about delivering excellent customer service and have a desire to grow your career, this could be the perfect opportunity for you.

How to Apply
Visit our Careers page: https://jobsearch.sherwin.com/
Create your profile by entering or importing details from job board partners
Apply for the Customer Service Expert role



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