Customer Service Representative

5 days ago


Birmingham, Alabama, United States Peach Cobbler Factory - Trussville Full time

Exceptional customer service is at the heart of everything we do at Peach Cobbler Factory - Trussville. As a valued member of our team, you will be responsible for delivering world-class service to our guests while ensuring a positive and welcoming experience.

We are seeking highly skilled and motivated individuals who possess a passion for exceptional customer service and a commitment to providing outstanding quality in all aspects of their work. If you thrive in fast-paced environments and are eager to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.

Job Overview

We value integrity, dedication, and a love for all things dessert as key qualities that set us apart from other employers. Our ideal candidate will have a strong work ethic, excellent communication skills, and a visible sense of urgency to ensure seamless execution of daily tasks.

Responsibilities

  • Greet guests in a professional and cheerful manner, consistently exceeding their expectations.
  • Become an expert in our menu items, confidently recommending products and specials to enhance the guest experience.
  • Develop meaningful relationships with customers, taking the time to understand their needs and preferences.
  • Collect and share customer feedback and concerns with management, driving continuous improvement and growth.
  • Process transactions accurately and efficiently using our point-of-sale system, ensuring smooth operations and minimizing errors.
  • Maintain a spotless environment, adhering to high standards of cleanliness and organization.
  • Prepare and present delicious desserts, showcasing your creativity and attention to detail.
  • Stay up-to-date on promotions, menu items, and inventory levels to provide guests with accurate information.

Benefits

We offer a competitive hourly wage of $11-$13, depending on experience and availability. You can expect bi-weekly pay via direct deposit, flexible part-time schedules suitable for teachers, nurses, moms, retirees, and others looking to balance work and personal life.

How to Apply

If you're passionate about delivering exceptional customer service and are excited about the opportunity to join our team, please submit your application by emailing your letter explaining why this role is perfect for you to trussville@peachcobblerfactory.com with 'Cobblerista Application' in the subject line.



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