Key Holder

3 days ago


Queen Creek, Arizona, United States Cycle Gear Full time

About Cycle Gear

Cycle Gear is a leading retailer in the powersports industry, dedicated to providing an exceptional shopping experience for our customers. As a Key Holder, you will play a critical role in delivering outstanding customer service and driving sales growth.

Key Responsibilities

  • Provide exceptional customer service, ensuring every customer has a great experience
  • Maintain a strong sense of product knowledge, providing in-depth information to customers and team members
  • Assist with and be knowledgeable in all store operations, including opening and closing procedures, returns, special orders, and task management
  • Stay up-to-date with brand and product knowledge, company information, sales, and company-wide events

Our Culture

  • We value a culture of innovation, teamwork, and customer obsession
  • We strive to create a workplace that is inclusive, diverse, and equitable
  • We believe in continuous learning and development, providing opportunities for growth and advancement

What We Offer

  • Competitive hourly base rate, plus commission on a tiered system based on meeting sales goals
  • Additional incentives, such as SPIFFS, and generous employee discounts on all products
  • Opportunities for career growth and advancement, with a focus on promoting from within
  • A comprehensive benefits package, including medical, dental, vision, life, and accident insurance, as well as 401K matching

Requirements

  • 1+ year of Key Holder or Sales Lead experience, or an equivalent role at a retail store
  • 2+ years of sales or customer service experience
  • A self-starter mentality, consistently delivering an outstanding, personalized retail experience
  • An open mind, eager to learn and be a part of the riding community
  • Experience with computers and POS systems, particularly RetailPro
  • Motorcycle riding, knowledge, or interest (strongly desired, but not required)


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