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Food Service Ambassador
2 months ago
Responsibilities:
* Provide aggressive, hospitable service to our guests in accordance with all of The Stonewall Resort's food service standards.
* Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and a teamwork atmosphere as per standards of service.
* Follow safety procedures to ensure a safe working environment.
* Perform all duties in a professional manner and in accordance with company policies.
* Flexibility to work a varied schedule due to business levels and industry demand.
* Maintain uniform & grooming standards as outlined in employee handbook & departmental training.
* Assist in having dining area ready for service five minutes prior to the start of a meal period.
* Clear table after guests' departure.
* Prepare and set table in preparation of guests.
* Always practice the service communication skills-ensuring Four Diamond Service.
* Full knowledge of telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc).
* To be able to operate and understand the Micros System.
* Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts.
* Ensure knowledge and practice of Stonewall and state liquor guidelines and laws.
* Job knowledge of Hostess, Server, and In-Room Dining functions.
* To be knowledgeable with all services with the hotel.
* Ensure that the highest degree of sanitation in regards to food handling is adhered to at all times.
* Ensure a clean, safe, and orderly work area.
* Attend meetings as required.
* Provide assistance in other job classifications as determined necessary by immediate supervisor.
Requirements:
* Restaurant Service experience preferred.
* Must be both guest and team oriented.
* Well organized.
We offer a supportive and collaborative work environment that encourages growth and fosters success. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
At Stonewall Resort, we are committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
If you are a team player who is passionate about delivering exceptional service and is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.
Location Description:
Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, \"Close to Nature\" park acres.
