Customer Service Representative Lead

2 days ago


Bolingbrook, Illinois, United States Bass Pro Shops Full time

Service Delivery Expertise

As a key member of the Service Department at Bass Pro Shops, the Service Specialist plays a pivotal role in ensuring seamless service delivery to our customers. Key responsibilities include assisting in unit inventory procedures, conducting thorough pre-delivery inspections, and providing comprehensive delivery orientations.

Collaboration and Support

The Service Specialist will also collaborate with customers to resolve service or warranty repair issues, working closely with the Service Manager, Operations, Retail, Delivery, and Warranty teams to ensure prompt and effective resolution.

Key Qualifications

  1. Strong communication and interpersonal skills
  2. Ability to work effectively in a fast-paced environment
  3. Knowledge of service department operations and procedures


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