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Head of IT Quality Assurance Services
2 months ago
We are seeking an experienced Senior Director of Quality Management in IT to lead our initiatives at the Texas Department of Aging & Disability Services. In this pivotal role, you will oversee a comprehensive suite of services encompassing Strategic Planning, Quality Assurance, Audit Coordination, Accessibility, Business Process Enhancements, Legislative Planning, and Risk Management.
Your responsibilities will include steering the strategic operations and planning of Information Technology Services (ITS), setting clear objectives, formulating policies, and supervising team members with a high degree of autonomy and independent decision-making.
- Key Responsibilities:
- Directs departmental activities and business functions by establishing performance metrics and ensuring adherence to industry standards.
- Manages the development of the departmental budget, collaborates with financial teams for budget reviews, and provides insightful analyses to ITS leadership.
- Creates and applies methodologies for assessing program activities and identifying necessary adjustments in line with business strategies.
- Sets objectives aligned with the agency's strategic framework, guiding the formulation of the agency's strategic plan.
- Formulates policies, procedures, and guidelines, ensuring compliance and enhancing departmental efficiency.
- Plans, develops, and endorses schedules, priorities, and standards for achieving strategic goals, directing evaluation efforts within designated operational areas.
- Acts as the agency's representative in various business forums and serves as a liaison for ITS-related initiatives.
- Reviews and endorses management, productivity, and financial reports, providing strategic direction based on thorough investigations.
- May design and oversee the execution of both long-term and short-term plans, ensuring alignment with organizational objectives.
- Establishes and implements IT Governance policies and procedures to ensure alignment with business goals and compliance mandates.
- Supervises staff by managing daily operations, offering guidance, and fostering opportunities for professional growth.
- Essential Knowledge, Skills, and Abilities:
- Expertise in operational aspects of software development, system administration, project management, and quality assurance.
- Understanding of public administration and management principles.
- Competence in project planning, root cause analysis, and delivering impactful training sessions.
- Proficiency in Microsoft Office applications and the ability to analyze technical data for effective goal setting.
- Capability to identify issues, manage program activities, and communicate effectively across all organizational levels.
- Strong interpersonal skills, with the ability to lead teams and work independently in a dynamic environment.
