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Patient Service Representative: Warren Clinic Family Medicine
2 months ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Warren Clinic Family Medicine in Bartlesville, Oklahoma. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities- Greets and directs patients and visitors according to established office protocols
- Schedules appointments, registers demographic and billing information, and determines eligibility for patient care
- Collects co-pays and deductibles from patients and requests payments for self-pay balances
- Prepares encounter forms and other supporting billing documentation
- Maintains medical records, including preparation of charts, filing of correspondence, and test results
- Posts charges and payments to patient accounts and reviews and corrects rejected or denied claims
- Assists in collections of past due accounts and prepares phone notes for communication to providers from patients, pharmacists, and other healthcare sources
- Distributes mail and other communication to patients, providers, and staff
- Determines eligibility and obtains authorization for services and schedules tests and appointments for referred services
- High School Diploma or GED
- One (1) year experience in a medical office setting
- Demonstrated PC skills and effective organization of multi-task role
- Understanding of healthcare delivery and billing processes in the medical office
- Ability to accurately record and interpret data and communicate effectively with patients and staff
This position requires strong communication and interpersonal skills, with the ability to work effectively with patients, providers, and staff at all levels of the organization.
EOE Protected Veterans/Disability