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Pastry Production Associate
2 months ago
Experience is not required; we are committed to training the right individual to become an exceptional part of our team.
We provide a dynamic and enjoyable team environment, along with competitive compensation, performance incentives,
employee discounts, and additional benefits.
Potential roles include Bakers, Utility/Dishwasher/Bake Assistants, Cake Decorators,
Guest Service Representatives, or a combination of these positions. We are currently looking for team members for permanent employment. This is not a temporary role.
Essential Values and Skills:
- Servant Leadership
- Goes above and beyond to assist the team or customers, demonstrating reliability and responsiveness.
- Prioritizes the well-being of the team or customers over personal interests.
- Exhibits humility and empathy in all interactions.
- Champion Spirit
- Shows pride in responsibilities, with a strong drive and passion for success.
- Takes initiative and full ownership of tasks, with no excuses.
- Works with a sense of urgency and adheres to brand standards.
- Authentic Connections
- Radiates warmth, enthusiasm, and positivity that draws others in.
- Fosters positive, productive relationships with all team members.
- Listens attentively and communicates openly, clearly, and respectfully.
The Cake Decorator is responsible for preparing frosting and decorating cakes according to established standards and timelines, including those for walk-in customers and pre-orders. Cake Decorators maintain a clean, sanitized, and efficient frosting station. Responsibilities may include but are not limited to:
- Preparing cake frosting
- Decorating all cakes
- Folding cake boxes
- Keeping the frosting area clean and sanitized
- Assisting customers with phone orders
- Supporting other departments as needed
Guest Service Representative Responsibilities:
The Guest Service Representative engages with customers both in-person and over the phone, providing creative celebration solutions in a friendly and inviting atmosphere. Responsibilities may include but are not limited to:
- Welcoming walk-in customers and introducing them to our bakery and products
- Assisting customers with walk-in orders using creative celebration solutions
- Recommending cake decorations, balloon sales, retail items, candles, and cards
- Assisting customers with phone orders
- Operating and balancing the point of sale (POS) system accurately
- Helping customers with loyalty programs and surveys
- Keeping the cake display stocked with various cake sizes
- Maintaining a strong understanding of our products, pricing, and promotions
- Ensuring the retail area is clean and well-organized
- Performing tasks assigned by the baking department, such as creating decorative pieces
- Assisting other departments as necessary
Baker Responsibilities:
The Baker is responsible for baking a variety of cakes according to established recipes and time guidelines. The Baker ensures that required inventory levels are maintained and bakes accordingly. Responsibilities may include but are not limited to:
- Baking cakes in various sizes and flavors by following established recipes
- Removing cakes from pans and packaging them properly
- Storing baked cakes appropriately and rotating inventory as per brand standards