High-Level Systems Engineer Position
1 day ago
**Job Summary:**
We are seeking a highly skilled Sr. Systems Engineer Level 3 to join our team at New England Network Solutions. This role will be responsible for providing exceptional customer service, identifying opportunities for improvement, and working with clients to suggest technical solutions that meet their business needs.
**About the Role:**
This is a Monday through Friday systems engineering position supporting various client sites in the Greater Boston area. The ideal candidate will have 10+ years of experience in an IT engineering support/consultant role, preferably at an MSP but not required. They will be a team player who can live by our core values, have a passion for customer service, and possess exceptional written/oral communication skills.
**Responsibilities:**
- Customer Service: Support our customers with great Customer Service, resolving mostly high-level support incidents.
- Identify Opportunities: Identify opportunities and areas of improvement while interacting with clients.
- Technical Solutions: Work with clients to suggest technical solutions that meet their business needs.
- New Installs and Migrations: Work on new installs, migrations, troubleshooting, and projects.
- Liaison: Interface with third-party vendors and act as the liaison for the client.
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