Business Systems Analyst

1 week ago


Pittsburgh, Pennsylvania, United States Community College of Allegheny County Full time
Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at the Community College of Allegheny County. As a key member of our Information Technology Services department, you will provide technical support and expertise to our user community in the utilization of our ERP and CRM related systems.

Key Responsibilities
  • Consult with end users to analyze, define, develop, and implement user needs for our CRM and related systems.
  • Configure, customize, and support CRM applications and Student Success Management systems based on our College plan.
  • Support business processes for recruitment, prospect management, enrollment funnel management, communications plans, student onboarding, and other enrollment functions as identified.
  • Develop and maintain the web interface with our ERP, CRM, and SSMS Software.
  • Provide end-user and system administrator training in on-site and remote formats.
  • Write and maintain programming and project documentation based on provided specifications.
  • Perform other job-related duties as required or assigned.
Requirements
  • Bachelor's degree and minimum three years of related experience or an associated degree and five years' experience or a minimum of seven related years' working experience in the information technology field in lieu of educational degree.
  • Direct experience with Enterprise Resource Planning (ERP) system preferred.
  • Experience with Customer Relationship Management (CRM) and Student Success Management (SSMS) systems required.
  • Ability to analyze business processes and identify and implement recommendations for improvements.
  • Excellent communication and client development skills.
Clearances

Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College.



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